FAQ
Where is K-Fantasia located?
We currently operate in pop up format. Stay tuned for updates on our permanent location!
What are your hours of operation?
Our hours vary depending on our pop-up schedule. Follow us on social media or check our website for the latest updates.
Do you have a physical store?
Not yet! We're currently in the process of securing a permanent space, but you can visit us at our pop-up locations in the DMV area. Follow us on social media or check our website for the latest updates.
What kind of products do you sell?
We sell official K-pop albums, lightsticks, photocards, Sanrio merchandise, and other trinket collectibles.
Do you sell exclusive or pre-order benefits (POB) photocards?
Yes, we occasionally carry POBs and exclusive photocards depending on availability. It will be marked on the album if it does come with a POB. Follow our social media for announcements!
Can I request a specific album or merch item?
Yes! We take special requests and pre-orders. Contact us through the form linked below.
Do you offer online shopping?
Not at the moment, but we’re working on launching an online store soon!
What kind of events do you host?
We host a variety of K-pop-themed events, including album release parties, cup sleeve events, dance challenges, and fan meetups.
How can I attend an event?
Check our website and social media for event details, ticketing information (if applicable), and RSVP instructions.
Can I collaborate with K-Fantasia for an event?
Absolutely! We love working with local creators, artists, and businesses. Fill out the contact us form linked below and select Event Questions.
What is your return/exchange policy?
All sales are final. However, if you receive a damaged or incorrect item, please contact us within 7 days of purchase for assistance WITH AN UNBOXING VIDEO ATTACHED. All requests without an unboxing video will not be honored.
Do you offer refunds for event tickets?
Refund policies vary by event. Please check the specific event details before purchasing.
How can I contact K-Fantasia?
You can reach us through:
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Email: kfantasiadmv@gmail.com
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Instagram: kfantasiadmv
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Website Contact Form
How can I stay updated on new products and events?
Follow us on social media and subscribe to our newsletter for the latest news and exclusive offers!